![]() As described in the section above, QnA Maker will help you to quickly convert information in documents like FAQ pages and product manuals into a question and answer conversational experience. QnA Maker is the easiest way to build a chatbot in Azure. Image of the UNSW Sydney Question bot in Teams. Other examples of common use cases include IT help desk password resets and customer service FAQs. Additionally, UNSW Sydney created a question chatbot to better engage with students and more quickly answers questions students might have. For example, Accenture built such a chatbot to help onboard new joiners in an organization who had the same common onboarding requests. By implementing these types of chatbots, organizations can scale to more easily answer frequently asked questions in a cost effective manner, while enabling specialists to handle more nuanced requests. ![]() These chatbots can be used to alleviate strained resources that are answering the same basic questions. One of the first types of chatbots you can build to get started quickly are simple informational Q&A bots. Common examples of Cognitive Services for chatbots include Language Understanding to understand the meaning of utterances from users and QnA Maker to convert FAQ documents into conversational question and answer experiences.
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